Shipping, Taxes, & Delivery

Thank you for shopping with us!

We operate on a Factory-to-Consumer (F2C) model, shipping products directly from the factory through our partner warehouses in China or Europe. This approach allows us to offer quality items at competitive prices and reduce shipping costs.

Delivery Times

Delivery times vary by region:

• European Union: 7-14 business days
• United Kingdom: 10-18 business days
• North America: 14-21 business days
• Asia Pacific: 12-20 business days
• Rest of World: 15-25 business days

Please note: During peak seasons or holidays, delivery may take an additional 3-5 business days.

Shipping Costs

All deliveries are free of charge worldwide.

Taxes & VAT

For customers ordering from EU countries, you do not need to pay any additional charges. We are fully compliant with the new EU VAT rules, so all Taxes and VAT are included in our product prices. Order from the EU with confidence!

The price you see at checkout is exactly what you pay — nothing more! No hidden charges or extra fees upon arrival of your order. We take care of the fees from our end, allowing the convenience of free shipping all the way.

Order Tracking

After successfully checking out, you will receive an email confirming your order, with information on how to track your order.

Returns & Exchanges

If you wish to cancel your order, return an item, or exchange your order for another product, feel free to reach out to us. We're happy to help! All returns and exchanges within 30 days of receiving your order will not attract any charge.

We allow you to return your order(s) in exchange for store credit, a different product from our store, or a cash refund to the payment method registered on your profile. For further questions, please email us at info@bromptonic.com.

Happy biking!